7reels Casino Responsible Gaming

Our Commitment to Safer Play

We at 7reels operate under a licence issued by the Gaming Board of Anjouan, Union of Comoros (licence No. ALSI-202606013-FI1), covering sevenreels.com along with our sister domains only.win and winro.com. Our casino is owned and operated by 3-102-961232 LIMITADA (DBA: Goodfly Limitada), based in Jaco, Costa Rica. As a regulated operator, we are required — and genuinely committed — to protecting players from the risks associated with excessive or harmful gambling behaviour.

Our 7reels platform is intended exclusively for players aged 18 and over, or the legal gambling age in their jurisdiction, whichever is higher. We do not knowingly allow minors to register, deposit or play, and we reserve the right to request identity verification at any stage to confirm a player's age and identity before releasing any winnings.

Who Should Avoid Playing With Us

Gambling should always be a form of entertainment, never a way to solve financial problems or escape emotional distress. We strongly encourage you to avoid playing on 7reels Casino if any of the following apply to you:

• You are under the legal gambling age in your country or region
• You are using money meant for essentials such as rent, bills or food
• You feel anxious, irritable or preoccupied when you are not playing
• You are chasing losses or borrowing money to continue playing
• You are playing to cope with stress, loneliness or depression
• You reside in a restricted jurisdiction where our services are not permitted

Our casino is not available to residents of Australia, Austria, Comoros, France, Germany, the Netherlands, Spain, the United Kingdom, the United States or any country on the FATF blacklist. Bonus offers are additionally restricted for residents of Poland, Sweden and Finland, and no-deposit offers — including free spins — are unavailable in roughly 100 further territories. We apply these restrictions strictly to comply with licensing requirements and to protect players in jurisdictions where online gambling may not be properly regulated.

Tools to Help You Stay in Control

At 7reels Casino, we give our players practical tools to manage their time and spending. While Loyalty Point thresholds and some limits are tailored individually, our account settings allow you to set boundaries that suit your personal situation.

Deposit Limits

You can request daily, weekly or monthly deposit limits on your account. Once set, these limits cannot be increased immediately — any request to raise a limit takes effect only after a cooling-off period, giving you time to reconsider. Lowering a limit, however, takes effect right away. Requests regarding deposit limits should be sent to [email protected].

Time-Outs and Self-Exclusion

If you need a short break, our 7reels team can place a temporary time-out on your account, pausing access for a period you choose. For longer-term needs, we also offer self-exclusion, during which your account is closed and you will not receive marketing communications or be able to log in until the exclusion period ends. Self-exclusion requests are handled confidentially via [email protected].

Reality Checks

We encourage you to track your playing time. Reality checks remind you how long you have been logged in, helping you stay aware of your session length rather than losing track while enjoying our 3,000+ games.

Account Closure

If you decide 7reels Casino is not for you, you can request permanent account closure at any time. We will process this request promptly and will not attempt to persuade you to keep the account open.

Wagering, Refunds and Fair Play Safeguards

Transparency is part of how we approach responsible gaming. All deposited funds at 7reels must be wagered at least once before a withdrawal can be requested, rising to three times for certain payment methods or higher-risk cases. We disclose this clearly so you always know the conditions attached to your balance before you deposit. You can also review our 7reels bonus terms to understand wagering requirements tied to promotional offers.

We also offer a cooling-off safety net: refunds are available within 7 days of a deposit, provided no gameplay has occurred since that deposit. This gives you a genuine opportunity to change your mind. Please note that accounts showing no login, deposit, withdrawal or wagering activity for six months are classified as Inactive and may be subject to deductions, so we recommend staying informed about your account status even during breaks from play.

An administration charge of 10% (minimum EUR 10) applies to deposit-and-withdraw activity without commensurate play. We mention this openly because responsible gaming also means responsible, transparent business practices on our part.

Recognising the Signs of Problem Gambling

We ask our players to regularly check in with themselves. Some warning signs that gambling may be becoming a problem include:

1. Spending more time or money than originally planned
2. Lying to friends or family about gambling habits
3. Neglecting work, studies or relationships because of gaming
4. Feeling the need to gamble with increasing amounts to feel excitement
5. Becoming restless or irritable when trying to cut down
6. Using gambling to escape problems or relieve feelings of helplessness

If any of these resonate with you, we encourage you to use the tools above or reach out to one of the independent support organisations listed below.

Independent Support Organisations

Alongside the tools we provide, we recommend these independent, professional resources that offer free, confidential advice:

• GamCare – support, advice and free counselling for anyone affected by gambling harm
• BeGambleAware – information, advice and free support across multiple regions
• Gamblers Anonymous – a international fellowship of men and women who share their experience to solve a common problem
• GambleTherapy – an online support platform offering therapy and forums for problem gambling

These organisations are independent of 7reels Casino and can provide an outside perspective, professional counselling, and peer support that complements the account tools we offer.

Advertising and Bonus Responsibility

We design our promotions — including our welcome package, daily reloads and tournaments — to be transparent and clearly explained. All jackpot games are excluded from bonus play and bonus wagering, and maximum cashout limits apply to bonus winnings to keep play within sensible boundaries. We never target vulnerable individuals with marketing, and any player who self-excludes or requests a deposit limit will stop receiving promotional emails from 7reels for the duration of that restriction.